RedSwan Entertainment, through StaasOne and its affiliates (collectively, “StaasOne”, “Staas”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the cancellation of services and refund of fees paid by the customer. In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.

 

Please read this policy in consonance with the Terms and Conditions available at https://www.staasone.com/termsandconditions.

​

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

​

Please refer to Section 1 to understand how the terms of this Policy apply to you.

​

1. BACKGROUND AND KEY INFORMATION

​

(a) How this Policy applies:

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

By making a financial transaction through the Platform, you agree to all the terms of this policy without exception.

(b) Review and Updates:

We regularly review and update our Cancellations and Refunds Policy, and we request you to regularly review this Policy. 

(c) Third-Party Services:

The scope for cancellations and refunds is strictly limited to transactions made on the platform, and does NOT include any fees or other transactions made in part or in full directly to the the service provider.

 

2. CANCELLATION AND REFUND PROCESS

​

In order to be eligible for a refund, please make sure that:

• The service was booked through our website (www.staasone.com), or mobile application (StaasOne)

• The service start date is more than 48 hours away

• If the refund sought is for an online session, the provider did not join, as evidenced by our teleconference software reports and logs

• If you paid only a booking advance for a service, and the remaining was paid to the service provider, our refund scope is limited only to the booking advance

• Please note that the service stands “paused” upon receipt of a refund request and will be “cancelled” upon approval from us 

 

If the service has already started, or is less than 48 hours away from start, you will not be eligible for a refund. However, You may request for a reassignment to a different provider, if you are not happy with the assigned service provider:

• You must request a reassignment within 48 hours of service start by writing to staasone-refunds@redswanent.com, or through your assigned service manager (if applicable)

• We are NOT accountable for any payment or other transactions made directly with the service provider. Upon re-assignment, any refund of such amount will be at the sole discretion of the outgoing service provider

​

Note: We reserve the right to refuse refunds or re-assignments that do not meet the above conditions at our sole discretion.

​

3. UPDATES TO THIS POLICY

(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Platform or share it with you through other means, such as email. To the extent permitted under applicable law, by using our Platform after such notice, you consent to updates made to this Policy.

(b) We encourage you to periodically review this Policy for the latest information on our privacy practices.

​

15. GRIEVANCE OFFICER

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at staasone-refunds@redswanent.com or contact our grievance officer whose contact details are provided below:

Name: Arshad Tanveer;

Designation: CEO

Email: grievances@redswanent.com

​

Last Updated: March 20, 2024